User Experience:

Sign-Up/Log-In : Options to create an account via email, phone number, or social media logins.

Profile Management : Users can manage their addresses, payment methods, and preferred laundry settings (e.g., detergent type, folding preferences).

Laundry Pickup and Delivery:

Pickup Scheduling : Users can schedule laundry pickup based on their preferred time and location.

Delivery Tracking : Real-time tracking of the laundry delivery process, including estimated time of arrival.

Chat Support : Secure messaging for quick questions and follow-ups with healthcare providers.

Order Management:

Order Status Updates : Push notifications and in-app updates on the progress of the laundry (e.g., pickup confirmation, cleaning in process, and ready for delivery).

Order Customization : Users can select services like dry cleaning, stain removal, folding, or ironing.

Payment and Invoicing:

Multiple Payment Options : Credit/debit cards, mobile wallets, and in-app payment systems.

Auto-Pay: Automatic payment processing once the laundry service is complete.

Invoices: Detailed billing and receipts accessible within the app and sent via email.

Customer Support::

Live Chat : In-app chat support for instant assistance.

Help Center : FAQs, tutorials, and issue reporting directly through the app.

Admin Dashboard

Order Management: Tools for managing orders, scheduling pickups, and assigning laundry to various service partners.

Analytics : Data insights into user preferences, order volume, and service performance.

Feedback and Reviews: Users can leave ratings and reviews after service completion.