Virtual Primary Care Video + Text Doctor Visits Patient App + Doctor App + Ops Console

The place where doctors listen — to you.

Name: Custom Software Development Services
Brand: CodeChaps
Rating: 4.9 (650 reviews)

HealthTap connects patients with U.S. board-certified doctors for ongoing primary and urgent care — by video, text, or phone, in all 50 states. This case study walks through the real patient app and the real HealthTap for Doctors app, then extends the system with a concept care-operations console.

50U.S. states served

4.7★App Store · 5K ratings

90,000+Doctors in network

109k+Website reviews · 4.8★

Real HealthTap app screen: discover a virtual doctor you love

Trusted by startups, growing businesses, and enterprise clients worldwide

Overview

What HealthTap is

Trusted by millions since 2010, HealthTap lets patients pick and keep one primary care doctor for ongoing care, plus on-demand urgent care and a free doctor Q&A network — priced to work with or without insurance.

Product facts

CompanyHealthTap, Inc.
Trusted since2010
ServicesPrimary Care, Urgent Care, Free Q&A
CoverageAll 50 U.S. states, 7 days/week
Membership$55/3mo or $180/yr — $44/visit
Pay-as-you-go$129/visit, $59 urgent care w/ membership
InsuranceMedicare, BCBS, Aetna, UHC, Cigna, Humana +more
CertificationsHIPAA, SOC 2 Type 2, JCAHO, DiME

Store standing (Jul 2026)

Apple App Store4.7★ · 5,000 ratings
Website reviews4.8★ · 109,000+ reviews
HealthTap for Doctors4.8★ on the App Store
App version26.5.0
Featured inForbes, CNBC, NYT, WSJ, Fortune

147

Medical specialties in the free Q&A network

75%

Max savings on local pharmacy prescriptions

$44

Member primary care visit price

Real apps: Patient + HealthTap for Doctors

What's Working

Real patients, in their own words

HealthTap's public reviews are strong — the product below builds on what's already earning that trust, both from the App Store and from healthtap.com.

"I live in a rural community. It's challenging to find a doctor who is accepting new patients. With HealthTap, it's easy and fast to get a convenient appointment at an affordable price."

Steven B.healthtap.com review · From Arizona

"This was our first virtual visit and I was so impressed that it made me feel like we can actually see a great doctor without the stress of worrying about the cost."

Bruce G.healthtap.com review · From Colorado

"Literally you can talk to a doctor either through video chat, phone, or text... For mild illnesses where you pretty much know what's wrong, this is great."

brim249App Store review · 2019

Opportunity — Concept Layer

Three moments worth making clearer

Even in a well-reviewed app, HealthTap's own pricing structure and feature set point to a few moments where the right information at the right time could reduce hesitation and confusion.

Membership savings, shown at checkout

A $129 urgent care visit becomes $59 with membership — that math could be shown at the exact moment someone is about to pay full price.

"Membership is $55 for three months... members get $44 primary care visits, $59 urgent care visits."

Free Q&A as its own front door

90,000+ doctors answer questions for free, but that path competes for attention with the paid visit flows in the same app.

"Get educational text answers to your health questions from a network of over 90,000 U.S. doctors... for FREE!"

One timeline, not two

Primary care and Urgent Care are scheduled and reviewed through separate flows in recent release notes — a single care timeline would tie them together.

"Improved notifications when patients are not able to connect to an urgent care doctor... clearer guidance on what to expect during pediatric visits."

Platform Features

What the patient app is built to do

Pulled directly from HealthTap's own App Store listing and recent release notes — the concept additions below build on these shipped capabilities.

🩺

Choose Your Doctor

Pick and keep one primary care doctor for ongoing care.

📹

Video, Text & Phone Visits

Same-day or same-week appointments, 7 days a week.

💊

Prescriptions & Refills

Sent straight to your pharmacy, with coupons up to 75% off.

❓

Free Doctor Q&A

90,000+ doctors across 147 specialties, answers within hours.

🚑

Urgent Care, First Available

Nights, weekends, holidays — talk to a doctor within minutes.

📝

Doctor's Notes

For school, work, or sports programs — issued after a visit.

🚗

Motion Detection Safety

Flags if you're in a moving vehicle before starting a visit.

🔒

HIPAA-Compliant

SOC 2 Type 2, JCAHO accredited, DiME-sealed security.

⚙ Every visit flows through the same scheduling → video/text → treatment plan pipeline

Technical Architecture

Engineering blueprint for a multi-device platform

Client Layer

Native iOS Android Swift Objective-C Kotlin React Js

↓

Edge & Delivery

CDN API Gateway WAF

↓

Data Layer

MongoDB Node JS

↓

Server

Amazon EC2 AWS Lambda Amazon S3 Amazon EBS AWS IAM Amazon CloudWatch

↓

Hardware Integration

CoreBluetooth ESP32 MQTT AWS IoT Core

Words of Appreciation - Trusted by Client

View All Client Testimonials

Ryan Mitchell Project Coordinator , Healthtap , USA

★★★★★

✓

“

CodeChaps did a great job improving our mobile app and website. The team added new features, improved the design, and made the overall user experience smoother and more user-friendly. They understood our requirements and were responsive throughout the process. We appreciate their technical expertise, communication, and support in making our platform better.

Ryan Mitchell Project Coordinator , Healthtap , USA

Product Walkthrough

Inside the HealthTap patient app

Real screens captured from HealthTap's own App Store listing.

Real Screens — Patient App

Discover a virtual doctor you love screen

Discover Your Doctor

Browse and video-call board-certified primary care doctors.

Same Day Appointments

Time-slot picker with doctor rating and years of experience.

Text Your Doctor Anytime

Follow-up messaging with visit notes attached inline.

Save on Prescriptions

Compares nearby pharmacy prices, up to 75% off.

Free Doctor Q&A

Post a question, get real answers from multiple specialists.

9:41●●●●

Urgent Care checkout

Your visit price

Pay-as-you-go$129

With membership

$59 — save $70

Become a member & save

Concept — not in app

Membership Savings Card

Shows the $70 savings at the exact moment of paying full price.

9:41●●●●

Have a question?

Ask 90k+ doctors, free

No visit needed

Most questions answered same day

Ask your health question

Concept — not in app

Free Q&A Quick Entry

A dedicated home-screen path, separate from paid visit booking.

9:41●●●●

Your care

One timeline

Primary Care · Dr. HarteJun 12

Urgent Care · Dr. RutledgeMay 30

Free Q&A answeredMay 22

Concept — not in app

Unified Care Timeline

Primary Care, Urgent Care and Q&A history in one place.

Real Screens — HealthTap for Doctors

The other half of every visit

HealthTap actually publishes a companion provider app — HealthTap for Doctors (4.8★ on the App Store) — so these are real screens, not a concept.

HealthTap for Doctors Learn and Teach peer review screen

Learn & Teach

Peer reviews and shared answers to build clinical reputation.

HealthTap for Doctors answering a patient Q&A question

Answer Patient Questions

Volunteer answers to the free Q&A network, at scale.

HealthTap for Doctors live visit with chart and image sharing

Live Visit & Chart

Video/text/chart tabs in one screen, with inline image sharing.

Ops Console — Concept

One dashboard for visits, triage and quality

HealthTap's internal care-operations tooling isn't public, so this console is an original concept — designed around the real service promises: same-day visits, 7-day urgent care coverage, and board-certified doctors in all 50 states.

2,140

Visits in progress

▲ nationwide

96.8%

Visits started on time

▲ 1.1%

4m 12s

Avg. urgent care wait

▼ 38s

312

Doctors online now

▲ evening peak

Visit	Patient	Type	Doctor	Status
#HT-9021	R. Malone	Primary Care	Dr. Harte	In visit
#HT-9022	J. Ferris	Urgent Care	—	In triage queue
#HT-9023	A. Cole	Free Q&A	Dr. Legha	Answered
#HT-9024	P. Devi	Urgent Care	Dr. Rutledge	Flagged — safety check

Admin Analytics

Visit volume, membership mix and state coverage

A reporting layer inside the same Ops Console — built so care operations leads can see trends without exporting anything to a spreadsheet.

61,200

Visits (30 days)

▲ 7.4%

18,900

Active members

▲ 4.1%

$58

Avg. revenue / visit

▲ 1.8%

4.7★

Avg. post-visit rating

▲ 0.1

Visits per day — last 7 days

All states

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Visit type mix

30 days

Primary Care — 42%

Urgent Care — 26%

Free Q&A — 18%

Other — 14%

State / Market	Visits (30d)	Members	On-time %	Avg. rating
California	9,840	3,120	97%	4.8★
Texas	7,410	2,260	95%	4.7★
Florida	6,220	1,940	94%	4.6★
New York	5,180	1,610	96%	4.7★

Illustrative analytics view built for this case study — figures are representative, not HealthTap's actual reported numbers.

Engineering

What a build like this typically runs on

An illustrative stack for this class of product — not a confirmed list of HealthTap's actual technology choices.

iOS (Swift) / Android (Kotlin) WebRTC Video Visits HIPAA-Compliant Messaging Insurance Eligibility API E-Prescribing Integration SOAP Note / EHR Engine Subscription Billing Care Ops Console (Web)

50U.S. states covered today

3Apps in the system — Patient, Doctor, Ops Console

90,000+Real doctors in the Q&A network

3Review-driven opportunities addressed

A concept built from the product's own data

Every fact, rating and review quote above is sourced from HealthTap's public App Store, Google Play and healthtap.com listings. The Ops Console and three patient-app screens are original concepts created for this case study — everything else, including the HealthTap for Doctors screens, is real.

Let's Build Yours

Jared East

Stablish, Founder, USA

★★★★★

❝

CodeChaps has successfully delivered an app that meets all expectations,. The team is efficient, communicative, and adaptive. They deliver on time and stand out for their development skills, quality of work, and professionalism

❞

Akanksha Mishra

IOS Native SDK Integration, India

★★★★★

❝

It was a pleasure working with Girish and his team. They consistently delivered on time and provided excellent support throughout the entire product development journey.

❞

Mathew Bob

Crestwood Advisory, USA

★★★★★

❝

Thanks to Codechaps' efforts, the client increased revenue by 30%, reduced processing time by 20%, and improved customer satisfaction. The team was highly responsive, always adjusting when necessary to meet the client's evolving needs. Their commitment to quality and customer satisfaction stood out.

❞

Adam Zak

Strikescorepro App, USA

★★★★★

❝

Girish has been great to work with so far, very diligent and always following through. We still have ways to go on the project but so far so good.

❞

Shriniwas Avasthi

Pandit Ji Consultation App, Founder, India

★★★★★

❝

Mr. Girish & team is exceptional they stood by their commitments. From the very beginning, they demonstrated a deep understanding of the project requirements and delivered results that far exceeded expectations. Their communication was prompt, clear, and respectful throughout the entire process. What truly sets Girish apart is their attention to detail, creative problem-solving, and commitment to quality.

❞

Clubio

Dhaka

★★★★★

❝

They are a professional team and company. They worked very well on my project, and I am happy with their suggestions about the product. They are highly skilled, and I hope we will continue to do great work together.

❞